Delivery within 2 weeks or as specified in the order confirmation.
Any delays will be communicated accordingly. If you do not receive such communication, it may be due to issues with the provided email or phone contact information.
Saimjee allows returns of defective items bought online provided the items are in their original condition i.e., unwashed, new, unworn, unaltered, and unstitched with original tags and packaging.
For eligible returns, customers should contact our customer service center. To be able to make a return, customers must provide us with their online order ID along with a valid reason for return within seven (7) days of receiving their order. After 7 days, the request will not be accepted.
The customer must choose a replacement outfit from Saimjee E-Store. Depending upon the circumstances, the matter will be resolved as swiftly as possible.
Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of the customer.
There is no exchange policy as per the customer's liking or disliking of the outfit since all outfits are made to order for our esteemed customers.
An exchange will only occur in an unlikely situation where a defective or incorrect outfit has been sent to the customer. Depending upon the circumstances, the matter will be resolved as swiftly as possible.
In case of an exchange, the customer must ship the outfit back to Saimjee within 7 days of receiving the outfit, otherwise, the request will not be accepted.
Any mailing/shipping charges associated with the exchange of a defective item are the sole responsibility of the customer.
